Microsoft Dynamics CRM is a powerful customer relationship management system that gives
users the capabilities to easily create and maintain customer interactions and
get a clear view of pre-sales to post-sales activity automating sales,
marketing and customer services functions. Dynamics CRM has been through many
upgrades since its launch. The latest upgrade was seen in the year 2011 in
which Microsoft launched the beta version of Dynamics CRM and thus it is now
known as Dynamics CRM 2011.
The
latest version of Dynamics CRM envelops next-generation features and
enhancement and is specially developed for both Cloud and On-Premise
deployments. Besides, Dynamics CRM 2011 has many other feature enhancements
which forms strong reasons for businesses to switch towards it.
Here’s a quick
highlight of these new features of Dynamics CRM 2011
Dashboards: Dashboards provides a great
way of locating essential information They give ‘Live CRM’ content which can be
used to create multiple sets of visual charts and graphs which helps in taking
better decisions.
Intuitive User Interface: The new CRM
has intuitive user interface similar to OutLook which help employees easily
adopt the new system and get acquainted with the functions without spending on
training.
Contextual Ribbon: The integration of
Contextual Ribbon makes it easier for users to perform tasks with a few clicks.
Users can also personalize views, create custom dashboards and set up fonts as
per their requirements through this intuitive feature.
SharePoint Integration: Dynamics CRM
2011 also comes with SharePoint integration which allows users to easily access
data stored in SharePoint server from within the CRM giving a more connected
experience. Moreover by installing Dynamics CRM List Component, the users can
view, manage and share documents in CRM with the same appearance and behavior
as stored in SharePoint.
Marketplace: The integration of
Marketplace with new CRM helps users to discover new applications and services
directly from the CRM making it easier for users to find solutions.
Integration with Office Applications:
Dynamics CRM 2011 is also integrated with other applications such as
Silverlight, Azure and Visual studio which gives more opportunities to
Developers to build applications and lower overall development costs.
Auditing: Auditing in Dynamics CRM 2011
allows organization to track changes, maintain security, check history of
records and comply with the rules.
Along
with the above enhancements, Dynamics CRM 2011 offers several other benefits
which are not available in CRM 4.0.
For End-User
|
For Analysts
|
For Developers
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Advanced User- Customization
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Visualization of Comprehensive Reports/Activities
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New Form Designer
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Improved Outlook Integration
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Flexible
Definition of Goals & KPIs
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Field level
Security
|
All
the above benefits instill strong basis for organizations to migrate to CRM
2011 if they are still using the Non-Microsoft CRM or older version of Dynamics
CRM.
Cygnet Infotech provides Dynamics CRM Migration Services for businesses to migrate from their
existing CRM system to a new and improved Dynamics CRM 2011. It offers
different packages for business to migrate depending upon their current version and requirements. If you are looking to migrate to Dynamics CRM 2011, ask for a quote or download our brochure to view different packages.