Cygnet Infotech now showcases its Mobile Technology Portfolio

When you moved your Inbox to your mobile phone, your stock market and your social networking followed you on your mobile, could we be far behind. Actually we had joined you, quietly followed you, building and polishing skills for developing mobile applications and we are now ready to showcase our portfolio of work on Mobile Phones we have done. We take this opportunity to announce our readiness to deliver World class Mobile applications for I-phone, Windows Mobile, Blackberry & Android.
Our mobile application development team has worked in the background to create this portfolio, which are client projects from clients who have trusted us to build for them. They have developed native mobile applications, add-on for existing web based applications, mobile compatible versions for existing business solutions, entertaining games and much more that keeps end users interested at the same time improves our customers revenues. Our mobile technology specialists came up with many innovative applications though they still needed a wall where they could showcase their work. The Mobile application team earned a place on the website quickly as the number of successful deliveries kept on piling and client appreciation kept pouring in. Case studies of some of these projects are now available on the website.We now have a dedicated Mobile application department and a section of marketing is also focused on Mobile business. The team can boast of client referrals and many innovative solutions.

The new page sets a stage for the Mobile technology at Cygnet Infotech highlighting the typical client requirements & challenges that were delivered by Cygnet Infotech’s Mobile team with innovative approach.Check out the new page to know more about what we have achieved and what more we are capable of.

We Welcome New Joinees

Cygnet went from campus to campus to recruit and induct some fresh blood and groom them to future IT managers.

Post Independence Day celebrations, the campus recruits were inducted into the Organization. They will now have to go through the induction program designed specially to groom them into their new roles.

You can feel the vibrancy, the rawness and excitement of the youth, and the burning fire that always hungry for more information.

The transition from campus to career can be quite exciting. The curiosity of an individual who goes through this experience is something to observe.

As a part of their induction, a session has been arranged with each department to share their experiences with the new joinee’s. Technical sessions have been arranged to train them on processes and practices followed in the organization. While they move to their respective teams to get a real time experience after 15 days, the technical trainings are expected to continue for 4months and we expect to have them ready as subject matter expert in their fields.

We look forward to a great inning from them and with wish them all the best.

Welcome to our new office……

The day started early, we reached office to a flower decked entry instead of the usual hammering, cutting and grinding we had got used to over last couple of months.

As we entered we could hear the chanting of mantras of the Satyanarayan puja in progress. (Satyanarayan puja is an auspicious Indian ritual. The whole office gathered to attend the rituals and took active interest in the whole proceedings that continued for almost 3 hours.

This was followed by ritual of placing a Kalasha ( an earthen pot filled with water covered with mango leaves and a coconut placed over it, covered with a piece of cloth and a red and white thread. As per the tradition the ceremony was facilitated by 4 little girls. The kalasha symbolizes immortality, joy, love, respect and greatness.

This was followed by prasad & feasting

With the blessing of the Gods, purified by the rituals, brimming with a lot of positive energy, our new office is now ready to be occupied.

I could hear a lot of eager murmurs as to who gets to sit in the new offices.

More about the new offices and who managed to get there in the next story

PHP @ Cygnet website has a new turf

After working extensively in the background the PHP technology has its very own turf on cygnet website. A new PHP section in the technology area has been added to the Cygnet website that highlights case study of some interesting projects done by the PHP team.

The PHP team has been working in the background for quite some time now. The very first project PHP team was asked to develop was Cygnet Infotech’s own website. The site was given a new structure, shape, look & feel and new content. The site received a lot of compliments from many clients and visitors. Though the PHP team came up with a beautiful website, they did not get a place on the main site for their work as they did not have a show case or a set of case studies to present. The PHP team earned a place on the website quickly completing many projects and earning much client appreciation. Case studies of some of these projects are now available on the website.

We now have a dedicated PHP department and a section of marketing is also focused on PHP business. The team already boosts of excellent client referrals. It also deserves mention that this is the first dedicated team we have created to work on an open source technology and we expect this team to contribute a significant share of overall Cygnet business in this financial year.

Introducing PHP technology in the organization has helped us add new clients and service requirements of our existing clients that we were earlier not able to address. PHP is a platform of choice for E-commerce, business websites, corporate websites, personal and family pages, church and school websites online reservations systems, Small business Web sites, Community-based portals etc to name a few.

This new section provides a center stage to the PHP technology at Cygnet Infotech highlighting the typical client requirements & challenges that were delivered by Cygnet Infotech’s PHP team with innovative solutions.
Check out the new page to know more about what we have achieved and what more we are capable of.

Something fresh is brewing!!!

Oh you bet something fresh is brewing at Cygnet HO. Behind closed shutters the aroma of fresh paints, fresh décor is trying to give away the secrets of a new office space.

Though Cygnet had announced the opening of its new premises on the ten year celebrations in June this year, but the grapevine has been abreast with how the new office will look like.

There are speculations, speculations and more speculations but no concrete answers.

I am wondering myself how will it be; taking a look at all the colorful laminations lying outside the site I guess we are in for something funkier and livelier.

I am just dying to know what will be the layout, the color schemes. I cannot contain the curiosity but all is going behind the shutters so guess will have to wait till final unveiling of the masterpiece.

Till then it’s just the whiffs of fresh paints and varnishes and a dash of lively orange yellow laminates winking.

Delivered effective Help Desk software yet again

Business had grown with it came customer support issues. Lack of system led to delayed customer support that was highly individual dependent and expensive.

The customer was on a lookout fro a system that could reduce individual dependence at the same time maintain customer contact and history information. The customer wanted a one stop support system that could reduce costs.

The peculiar business intricacies and client business model required us to design a tailor made solution for him with anywhere anytime access allowing the sales and support team access anytime.

We proposed and designed a web based solution on MOSS 2007 to take the benefits of its sound architecture, enterprise search, document management functionality and workflow implementation.

Some of the benefits that the solution were:

• A single point ticket booking and customer response for status of ticket.
• Dashboard and escalation mechanism implementation
• Department wise segregation of tickets at help desk level and quick resolution.
• Document Management System & Knowledge Base ensured help desk was well equipped to answer queries.
• Help desk spent more quality time with customers and call duration were much shorter
• Quick turnaround to customer queries led to happy customers
• Efficient reporting tool provided status reports to management aiding them to plan better and further improve customer services.

The client also saw huge productivity and cost improvements. Click here to know more about this solution.

Trouble Ticket Tracker ensuring customer smiles

The client wanted to implement more efficient system to improve his customer service standards

The business had grown and existing support system was unable to take the loads and required additional manpower, provided less accountability and longer time to support the customer. Inefficient customer service was eating into the profits and had a risk of loosing customers too.

The solution desired was to have a single point of contact with the customers, quick resolution of queries, a central repository of knowledge base conveniently available to all involved, and workflow for escalating the issues that need additional support or are delayed beyond agreed service levels.

We developed a solution for the client using Microsoft Office SharePoint Server 2007. The system was developed in a manner that anybody on the help desk could easily refer history records of the client, book trouble tickets, suggest solutions. The help desk staff could select a workflow for the ticket so that it is automatically forwarded to the respective department for further actions.

The tickets are updated on respective department dashboards and follow the workflow with defined service levels.

Reporting tools provided the management with system updates. As a result of the system implemented the help desk spent much more quality time with the customers, there was a faster turnaround of customer complaints. The number of calls managed per help desk increased significantly and with growing knowledge repository the skill set required to manage the help desk reduced significantly.
The system improved customer service and reduced the cost of managing customer complaints adding to the bottom line.

Click here to know more about this solution