Cygnet Develops a Solution on Dynamics CRM for NGO Team Members

At the demand of a US based NGO, Cygnet developed a solution for its team members which comprise schools and learning institutions. The basic requirement of these NGO team members was to develop test models to help their administrators and policy makers identify learning disabilities among students and improve their reading skills. They wanted these test models to test the academic outcomes of first and second grade students so that they could quickly intervene after identifying disabilities and devise appropriate instructions to overcome these disabilities. Cygnet comprehended the requirements and stepped in the direction to fulfill the demanded solution.

To develop the test models solution, Cygnet utilized its proficiency on MS Dynamics CRM. The CRM team at Cygnet, worked incessantly for 8 months in line with the work-flows of the institutions to develop the test models and implemented them On-Cloud which produced outstanding results for assessing student’s potentials as well as disabilities in reading. The test models developed, helped the NGO team members in mapping and evaluating test results with related database of students maintained in the CRM system. Moreover, these test models also helped in comparing results of each student based on reading achievement, grade promotion, eligibility for special education services, etc.

The test models developed on Dynamics CRM matched the exact needs of NGO team members to recognize reading disabilities in students and work out appropriate training to beat these disabilities at the earliest. Cygnet bagged many appreciations from the NGO and its team members for developing the solution after which it received many more projects on Dynamics CRM from the same client.

Cygnet has served many clients for their varied requirements with its Dynamics CRM services, the list of which is still expanding.

Have a project on mind? Let our CRM team assist you with its significant knowledge and experience in Dynamics CRM customizations and implementations. 

Cygnet Develops a Portal on SharePoint to Manage Jobs and Workflows for a US Based Client's Business

With profound experience on SharePoint, Cygnet yet again fulfills its client’s demand. This time, Cygnet has come out with a solution for a US based company to manage and organize jobs, workflows and related documents for smooth HR functioning.

Since the client company has many departments and layers and consists of huge workforce, there required a system to organize and manage complete workflows and jobs of each unit and department and thereby ease the HR related task. Moreover, the client also required the system to be centralized to allow employees to access the system independently and process workflow documents, HR schedules and check project status and resources status as per the privileges.

Cygnet took up the task and developed the system combining technologies like SharePoint Server 2007(MOSS), SharePoint 2010, Source Safe, SQL Server 2005, SQL Server 2008 R2, Visual Studio 2008/2010, SharePoint Designer 2007/2010. Cygnet developed a Super Administrator Portal and designed independent Portals under the Admin Portal which all works as per the rights assigned to individual employee. The portal developed works as a central unit to process every change in job, manage unlimited job related documents and HR files which all help in easier management and quick decision making. Besides, this SharePoint Portal helps client in many ways by performing following functions:

• Stores, organizes and locates documents easily. Moreover, the portal manages metadata of documents to track the required documents quickly
• Set-ups permission and access rights of the portal as per individual role and position
• Helps IT staff to update time-sheet, calendar, vacation/absent schedule, etc
• Also updates work status and stores reports of equipments, breakdown time, etc which help in quick processing and decision making
• Maintains all versions of documents and reports in a central repository
• Protects documents and information from unauthorized access using exhaustive privilege based access
• Alerts department approver and company approver for every new job or changes in existing job
• Accommodates any number of employee data for easy and better management of job profiles and work-flows

Along with the above functions, the portal bestows client with better data search, improved user interface and better performance with SharePoint 2010 Designer Workflows.

With the system exactly fulfilling the demand for better management of workflows, jobs and employees related task, the client has appreciated the work of Cygnet’s SharePoint development team by saying:

“This is exactly what we needed! Thanks so much for coming through for us on such short notice!”

Read the detailed case-study

Cygnet with its exceptional SharePoint expertise has been delivering varied solutions to clients spread round the globe. 

Contact us to outsource your SharePoint Development at inquiry@cygnet-infotech.com

Cygnet Completes 12 Glorious Years of Success

Today - June 6, 2012, Cygnet has very successfully and gloriously completed 12 years of its services in IT industry. In these 12 years, Cygnet has worked hard to serve clients across 5 continents and emerged as a successful software solutions provider.

12 years ago it started with a small team which has now grown to 300+ employees. It has achieved huge expertise in various technologies like .Net, Java, SharePoint, Dynamics CRM, PHP, Mobile Applications, etc and has developed various customized solutions for clients in various industries.

Since its founding on June 6, 2000, Cygnet has continuously worked to develop itself as one of the leading IT solutions provider. It has achieved various accreditations and certifications for providing quality solutions to clients and maintaining industry standards. In the span of 12 years, it has won various clients’ appreciation and satisfaction with its innovative work methodology and solutions.

On this day, the Managing Director of Cygnet expressed joy by saying:

“On completing 12 years of Cygnet is a moment of pride and satisfaction for me.   It is a result of team work, care and understanding which has ensured our ongoing success. I would contribute this success to all CYGNETIANS as well all our clients whose ongoing faith in us has ensured SUCESSFUL journey over last 12 years.”

He also gave a commitment to continue deliver such quality solutions to client’s in the coming years.

The whole team of Cygnet is very happy on Cygnet's 12 Anniversary. All Cygnetians looks forward to see themselves celebrating more such successful years of providing quality and innovative IT solutions to people round the globe.

Cygnet Fixes Bugs in Mobile VOIP Application of Client

VOIP is an acronym of Voice over Internet Protocol, a technology which allows people to call via internet. Therefore, it is also known as Internet telephony, IP telephony, or Voice over the Internet (VOI). Skype is an example of VOIP service. It is an alternative of using telephones and mobile devices for calling people. Thus it relieves from paying call charges. All one needs to pay for is the internet data usage. Hence, VOIP is an exciting option to call people cheaply.

VOIP in recent years has gained huge popularity which is why many companies are offering this service. Till recent time, VOIP services were accessible just via PC but since the mobile technology has expanded, this service has also entered the mobile industry. There are many companies who are now offering VOIP applications for Mobile which come bundled with various facilities. As this is a new technology for mobile, many such Mobile VOIP providers face issues and bugs in delivering and maintaining their VOIP applications.

One such company (US based - engaged in providing services like e-faxing, email marketing, virtual calling) is a client of Cygnet who has developed such VOIP applications for Android and IPhone. Cygnet has been providing various services and solution to this client company on various Microsoft and Java technologies since past 2 and half years. It also faced issues and bugs in delivering and maintaining its mobile VOIP applications and required to solve these bugs to enhance and improve its services. Since it knew Cygnet’s capabilities, it assigned the task of resolving the issues and enhancing the application to Cygnet. As a part of building long term relationship with the client company, Cygnet took up the challenge to resolve the bugs and render smooth and error-free working of these mobile VOIP applications.

The modus-operandi of Cygnet’s mobility team remained simple yet effective to rule out the errors and problems faced by client in these VOIP applications for Android and IPhone. Even without having detailed knowledge of the application, Cygnet completely resolved the issues and successfully enhanced the working of the VOIP applications in a very short span of time. The client is extremely happy with Cygnet’s efforts to resolve the issues who can now provide better and error-free mobile VOIP applications to various Android and IPhone users.

The client has appreciated Cygnet team’s efforts by saying –

“You guys are doing great and I appreciate your hard work”

If you want to get served with Cygnet's huge expertise in various mobile platforms, do contact us on inquiry@cygnet-infotech.com or visit www.mobility.cygnet-infotech.com

Client’s Website Traffic Improves with Cygnet’s SEO Services

With Cygnet’s SEO services, the client has observed an increase in his website traffic. The client is a New York based wedding photographer for worldwide destination weddings. The client’s concern was to generate huge business and increase popularity of his services on the web. After analyzing Cygnet’s SEO services and proposed benefits, he took up Cygnet’s SEO services for optimizing his website and increasing its traffic.

To increase the traffic of client’s website, Cygnet’s SEO strategy included Page Ranking, Link-Building and Social Media Marketing. All these techniques compounded to raise popularity of client’s website on the internet which ultimately doubled the number of visitors to his website.

Looking at this progress of increasing website traffic, the client mentioned

“We seems to do good with inquiries when we are well optimized”

The whole SEO team is happy to receive such an appreciation and aspires to receive more such projects in future and continue its practice of providing cutting-edge SEO services.

To see your website on top position, get in touch with us now

Cygnet Develops Govt. Health Portal on SharePoint

When a UAE based national healthcare authority was looking for a solution to provide convenient healthcare services and facilities to people, Cygnet came up with a solution on SharePoint platform which addressed client’s precise requirements. The idea was to develop a healthcare portal which would connect all patients, healthcare professionals and related people to a common platform and provide easy access to healthcare services and facilities.

Cygnet developed the required solution using its expertise on Microsoft SharePoint Server, SharePoint Designer and Visual Studio. The team crafted a collaborative web-portal by migrating existing database from Oracle to SQL server and developed a Content Management Systems to cluster multiple sub-sites for enhanced performance of the main site (Portal).

The portal developed integrated complete healthcare system which allowed different parties to access the required information related to healthcare and improve the quality of public health all around. Along with a portal to connect with various healthcare services, this SharePoint Solution also included various aspects which benefited the client and his stakeholders in following ways:

• It offered a single collaborative platform for sharing information and taking up services which enhanced user’s utility and experience
• It offered access to various external parties like e-services providers (License renewal, online bill payments etc.)
• The CMS helped healthcare professionals to maintain their profile and view hospitals and healthcare related jobs
• It integrated Google Maps which allowed users to track information readily on locations of various healthcare units
• It allowed users to publish articles, upload videos, post jobs and share information related to healthcare industry thus eradicating connectivity distance with various parties
• It offered enterprise search facility to help people in carrying out search and set up search alerts on their requirements
• It included an e-commerce store which allowed users to browse health related products and purchase them through a secured payment gateway
• The portal was developed in English as well as Arabic to make it easy for local people to understand

Through this solution, the client’s vision of bringing together people and healthcare professionals on common platform and access required healthcare services and information conveniently was appropriately met. This delighted the client who thanked the whole SharePoint team of Cygnet by saying

“Thanks a lot for your effort and the excellent work. I really appreciate your commitment and hard work. Keep up with this performance. Thanks and wish you all the best.”

Find out further details of the project here

Avail our SharePoint services

Cygnet's Dynamics CRM Solution Enhanced Client’s Customer Management and Order Processing Functions

With its expertise on Dynamics CRM, Cygnet delivered a solution to the client who is a leading Door installation services provider and consultant company based in USA. As the client’s business was run manually, it faced challenges like ineffective communication, mismanagement of customers and orders, irregular supply cycles and servicing functions which disrupted the operations of client’s geographically dispersed business.

Client approached Cygnet to develop a solution which could manage all business functions fulfilling the following concerns and requirements:

• Complete automation of business processes with improved collaboration and co-ordination of sales, services, orders and supply activities to enhance customer order and services management
• Standard platform to act as a centralized repository of all information and a medium to locate transactions details of all branches
• Eliminate manual process of order entry and circulation of spreadsheets among various sales and project managers which was time consuming and prone to errors
• Streamline materials receipts and processing activities which was lengthy and expensive due to mismanagement of suppliers and installers

Dynamics CRM Solution Offered to Doors Installation Company

Cygnet stepped ahead and developed a solution on Dynamics CRM which overcame all the challenges of client’s business in the following way:

• Cygnet chose Dynamics CRM cloud based technology to develop and deploy the solution as per client’s business workflow. This provided instant mobility and 24/7 access to business data to every member
• Created a centralized system which allowed members to view information and check data on measurements and installation schedules. This made the communication and co-ordination more clear between sales and services team
• Developed an automated background function which was scheduled to run on regular intervals for creating opportunities for customer orders in MS Dynamics CRM. This fulfilled the order to delivery cycle in less time and streamlined the whole workflow
• Implemented custom workflow to assign orders to relevant consultant, supplier and installer which notified each person for the upcoming process. This saved a lot of follow-up time for all departments involved in processing customer orders including shipping and services department

Devising above solutions on Dynamics CRM , Cygnet imparted huge productivity, flexibility and security to client’s business which streamlined and automated its complete customer management and order processing activities.

Looking at the solution addressing all concerns, the client expressed deep gratitude to Cygnet’s CRM team and hoped for developing long term association with Cygnet. The team is very happy to have resolved client's issue as per his expectations and is looking forward to fulfill such challenging work in future for all its prospective clients.

If you want to create a solution for your business requirements, Cygnet will be happy to assist you with its proficiency on Microsoft Dynamics CRM.