Dynamics CRM - Dec 2012 Update

With its Customer Relationship Management software, Microsoft makes enterprise management simple. This software attempts to connect and streamline the Marketing, Sales and Customer Service department in your organization. Started to suit the basic Customer care requirements, Microsoft Dynamics CRM software brings more convenience and edge with each new update it has to present. And so is the case with the December 2012 Update.

Some of the noteworthy additions in the CRM Software in the December 2012 update are:

Predefined Configuration of Sales & Service Process

Based on your industry, old customer base, sales history and priorities of actions, you can now predefine steps of lead generation and customer service. Each stage can consist of as many steps as you find appropriate to efficiently close a sales cycle, thus increasing productivity.

Compatibility with MS Office 2013

The upgraded CRM also facilitates the latest upgraded MS Office 2013, to get the best of documentation, calculations and analysis in MS Office as well as synchronization of emails in Outlook.

Add-on Browsers and Mobiles

Along with the latest Google Chrome and Mozilla in Windows PC, this CRM Software is compatible with Safari and Mozilla in Macintosh and with Safari on Apple iPad tablets. Such flexibility is of great convenience to sales persons, especially while traveling.

Skype Embedded

The December update has come with an inbuilt Skype support. Now you can easily connect and collaborate with your customers. The user can directly make outbound Skype to Skype as well as Skype to phones from the CRM software only.

Collaborate

This latest update enables you to collaborate all your date pertaining to a customer, services availed, sales person attending the client and all the pertaining stakeholders information at one point, hence, not only avoiding duplication of data, but also making lead generation and followup throughout the complete sales cycle a very easy and efficient task. Moreover, Skype and Yammer add-ons allows one to maintain a social contact and presence conveniently feasible. Exchanging data, making presentations and group conferences are a cake walk with such streamlining.

User Interface

The all new interface systematically guides you step by step through the complete orientation and acquaintance with the new CRM Software to perfection.

The updated version of Microsoft Dynamics CRM December 2012 is strategically upgraded keeping the enormity of data in mind and with a clear focus on developing a software with a business acumen. Above mentioned were some of the major reasons for upgrading to CRM 2012. Though, there are numerous small and big changes which you might come across while exploring the upgraded software.

Write to us at inquiry@cygnet-infotech.com about your requirements and get bespoke solutions for MS Dynamics CRM.

xRM - The Future of CRM

Customer Relationship Management (CRM) as we know it are the sets of tools and processes that enable organizations to reach out to prospects, communicate with them, make them customers and retain them as long term relationships.  

Dynamics CRM from Microsoft is one such enterprise solution that provides CRM functionality. However Dynamics CRM goes much beyond simple CRM. 

With the ability to define new industry specific entities and the ability to determine various custom relationships between entities, Dynamics CRM allows extending CRM functionality to 3rd Parties like suppliers, vendors, assets, franchises, employees, re-sellers and many others. 

We found a nice video to share on xRM and its possibilities.

TestingWhiz™ Version 2.0 Released

With an objective to enhance the performance and impart better utility to end-users, Cygnet Infotech's test automation division released Version 2.0 of TestingWhiz™on 18^th Jan, 2013.  The major update in Version 2.0 demonstrates significant improvements and enhancements to increase the stability and usability of the tool for automation testing.

Read the full v2.0 Release Notes

The new version incorporates exciting features that promises to provide better web apps testing capability to test engineers, some of which are highlighted below:

• Database Integration with MySQL
• New Scheduler for easy scheduling of Test Cases
• Automated Email Reporting
• Inbuilt JavaScript Editor
• New Browser Selection Toolbar
• Export Wizard for exporting test data to XML and CSV files
• Support for Windows Authentication
• Automation for custom executable files in Windows including .exe file, .bat file, DOS commands

Other improvements include enhanced UI, facility to switch Active Screen Preferences, integrated keyboard inputs for frequently used actions and facility to schedule jobs and import reports.

The launch of new version denotes Cygnet’s aim to continually improve and provide more powerful, scalable and reliable test automation solution for web app automation.

Download the New Version Now

Catch the introductory webinar of Version 2.0 - 10:00 am GMT, 7th Feb, 2013
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TestingWhiz™ is a test automation tool built on a robust FAST® Automation Engine and supports intelligent recording techniques like Data Driven Testing, Keyword-Driven Testing, Excel Inputs, Object Recorder and Java Scripting.

Cygnet Woos Entrepreneurs and Industrialists at Vibrant Gujarat 2013

Cygnet recently participated at Vibrant Gujarat 2013 which was held between 8th Jan to 13th Jan, 2013 at the capital city of Gujarat i.e. Gandhinagar. Cygnet was present at D-18 Hall 9C GESIA Pavilion from where it exhibited its service offerings such as software engineering, software testing, dynamics crm capabilities, mobile application development, SAP ERP implementation services along with products like TestingWhiz and M1.

Cygnet's colorful booth displaying all the service offerings wooed hundreds of visitors which included businesses, entrepreneurs, industrialists as well as students. Shri D C Anjaria, the man behind Gujarat International Finance Tec-city and Minister for Revenue, Gujarat, Smt. Anandiben Patel also visited Cygnet at the event. 

Within the 6 days show, Cygnet booked more than 110 inquiries for its various services. On the whole, Vibrant Gujarat turned out to be a successful event and contributed in increasing Cygnet's exposure among different industries to a great extent.

Find out the pictures of the event : http://on.fb.me/Un3uL3

A Canadian Client Delighted by Cygnet’s Internet Marketing Services: SEO-First

It was 3 years back when a Canada based Ice Sculpture and Chocolate Fountain Company hired Cygnet’s internet marketing services called SEO-First. During  that period, the client’s website had meager traffic and lacked appropriate exposure on the web which made him engage with SEO-First  to enhance its position on the web and increase the traffic.

Since the start of the project, the SEO-First team employed various plans and optimization techniques to improve the client’s business listing.

Year 1 – During the 1^st year, the client was suggested to take up the Basic SEO plan which saw some increase in his website traffic.

Year 2 – In the 2^nd year, the internet marketing team focused on enriching client’s website traffic on a regional basis through Regional Plan which included submissions in regional directories, forums, blogs, theme based listing, etc. This helped in increasing traffic from targeted region and added more revenue to his business.

Year 3 – The 3^rd year contributed immensely in increasing client’s website traffic. In the 3^rd year, the team designed 3 sub-domain websites of client’s business targeting 3 cities and promoted the main as well as the sub-domain websites with local listing and submission. The team also did competitor analysis, video marketing and classified listing which increased the overall traffic towards the client website.

Over the 3 years, the  internet marketing and SEO strategy of SEO-First led to 30-50% growth in client’s revenue on Year-On-Year basis. Seeing such positive results for his business website, the client was highly delighted and appreciated the efforts of the whole team. As a part of the appreciation, he sponsored a dinner party for all the team members included in the project. 

View More Pictures of the Party

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SEO-First is an division of Cygnet-Infotech providing complete internet marketing solutions for enhancing your online business. To know more about SEO-First visit: www.seo-first-page.com

Cygnet to Assist Navjivan Trust in Publication and Portal Designing Work

Navajivan Trust, an Ahmedabad based publishing house founded by Mahatma Gandhi in 1929, has selected Cygnet Infotech to provide modern technology solutions for their publishing activities.

As a part of the project, Cygnet will play an important role in improving current publishing operations of the Navjivan Trust by providing the following services:

 

• Redesigning existing publications
• Developing soft copies by scanning old printouts and hard copies
• Publishing soft copy content and creating e-books for easy and quick sharing
• Reprinting previously published books
• Embedding new soft indices in books to redesign books without size constraints
• Formatting older books layout and standards using Akruti software and Adobe InDesign Format
• Archiving CDs, Positives, PDFs and Databases into the system
• Designing an online portal i.e. ebook store for online selling and maintenance of books
• Setting up solid hardware, network and security for better management of publication work

With the above services, Cygnet looks forward to contributing in the big picture of uplifting the complete operations and publishing work of the Navjivan Trust and help them spread their message.

Cygnet Re-launches its Website in a New Avatar

Cygnet on 14^th Dec, 2012 re-launched its website in a new avatar with an aim to endow visitors with complete information of the services which Cygnet has expanded over the years and provide innovative and fresh interface to them.

The new website has been developed on Umbraco 4.0 CMS and the graphical makeover has been done using Adobe Photoshop to provide user-friendly designs and navigations for a better browsing experience and cater to all the requirements of visitors at a single place. It contains services portfolio, technology expertise, forte and information about career opportunities at Cygnet to help visitors get all the information appropriately at a few clicks.

With the launch of the new website, the whole team at Cygnet is very positive and looks forward to foster new heights of the organization.

Take a look at the fresh makeover of Cygnet website.