Monday, May 28, 2012

Cygnet Fixes Bugs in Mobile VOIP Application of Client

VOIP is an acronym of Voice over Internet Protocol, a technology which allows people to call via internet. Therefore, it is also known as Internet telephony, IP telephony, or Voice over the Internet (VOI). Skype is an example of VOIP service. It is an alternative of using telephones and mobile devices for calling people. Thus it relieves from paying call charges. All one needs to pay for is the internet data usage. Hence, VOIP is an exciting option to call people cheaply.

VOIP in recent years has gained huge popularity which is why many companies are offering this service. Till recent time, VOIP services were accessible just via PC but since the mobile technology has expanded, this service has also entered the mobile industry. There are many companies who are now offering VOIP applications for Mobile which come bundled with various facilities. As this is a new technology for mobile, many such Mobile VOIP providers face issues and bugs in delivering and maintaining their VOIP applications.
One such company (US based - engaged in providing services like e-faxing, email marketing, virtual calling) is a client of Cygnet who has developed such VOIP applications for Android and IPhone. Cygnet has been providing various services and solution to this client company on various Microsoft and Java technologies since past 2 and half years. It also faced issues and bugs in delivering and maintaining its mobile VOIP applications and required to solve these bugs to enhance and improve its services. Since it knew Cygnet’s capabilities, it assigned the task of resolving the issues and enhancing the application to Cygnet. As a part of building long term relationship with the client company, Cygnet took up the challenge to resolve the bugs and render smooth and error-free working of these mobile VOIP applications.

The modus-operandi of Cygnet’s mobility team remained simple yet effective to rule out the errors and problems faced by client in these VOIP applications for Android and IPhone. Even without having detailed knowledge of the application, Cygnet completely resolved the issues and successfully enhanced the working of the VOIP applications in a very short span of time. The client is extremely happy with Cygnet’s efforts to resolve the issues who can now provide better and error-free mobile VOIP applications to various Android and IPhone users.

The client has appreciated Cygnet team’s efforts by saying –

“You guys are doing great and I appreciate your hard work”

If you want to get served with Cygnet's huge expertise in various mobile platforms, do contact us on or visit

Friday, May 18, 2012

Client’s Website Traffic Improves with Cygnet’s SEO Services

With Cygnet’s SEO services, the client has observed an increase in his website traffic. The client is a New York based wedding photographer for worldwide destination weddings. The client’s concern was to generate huge business and increase popularity of his services on the web. After analyzing Cygnet’s SEO services and proposed benefits, he took up Cygnet’s SEO services for optimizing his website and increasing its traffic.

To increase the traffic of client’s website, Cygnet’s SEO strategy included Page Ranking, Link-Building and Social Media Marketing. All these techniques compounded to raise popularity of client’s website on the internet which ultimately doubled the number of visitors to his website.

Looking at this progress of increasing website traffic, the client mentioned

“We seems to do good with inquiries when we are well optimized”

The whole SEO team is happy to receive such an appreciation and aspires to receive more such projects in future and continue its practice of providing cutting-edge SEO services.

To see your website on top position, get in touch with us now

Thursday, May 10, 2012

Cygnet Develops Govt. Health Portal on SharePoint

When a UAE based national healthcare authority was looking for a solution to provide convenient healthcare services and facilities to people, Cygnet came up with a solution on SharePoint platform which addressed client’s precise requirements. The idea was to develop a healthcare portal which would connect all patients, healthcare professionals and related people to a common platform and provide easy access to healthcare services and facilities.

Cygnet developed the required solution using its expertise on Microsoft SharePoint Server, SharePoint Designer and Visual Studio. The team crafted a collaborative web-portal by migrating existing database from Oracle to SQL server and developed a Content Management Systems to cluster multiple sub-sites for enhanced performance of the main site (Portal).

The portal developed integrated complete healthcare system which allowed different parties to access the required information related to healthcare and improve the quality of public health all around. Along with a portal to connect with various healthcare services, this SharePoint Solution also included various aspects which benefited the client and his stakeholders in following ways:
  • It offered a single collaborative platform for sharing information and taking up services which enhanced user’s utility and experience
  • It offered access to various external parties like e-services providers (License renewal, online bill payments etc.)
  • The CMS helped healthcare professionals to maintain their profile and view hospitals and healthcare related jobs
  • It integrated Google Maps which allowed users to track information readily on locations of various healthcare units
  • It allowed users to publish articles, upload videos, post jobs and share information related to healthcare industry thus eradicating connectivity distance with various parties
  • It offered enterprise search facility to help people in carrying out search and set up search alerts on their requirements
  • It included an e-commerce store which allowed users to browse health related products and purchase them through a secured payment gateway
  • The portal was developed in English as well as Arabic to make it easy for local people to understand
Through this solution, the client’s vision of bringing together people and healthcare professionals on common platform and access required healthcare services and information conveniently was appropriately met. This delighted the client who thanked the whole SharePoint team of Cygnet by saying

“Thanks a lot for your effort and the excellent work. I really appreciate your commitment and hard work. Keep up with this performance. Thanks and wish you all the best.”

Find out further details of the project here

Thursday, May 3, 2012

Cygnet's Dynamics CRM Solution Enhanced Client’s Customer Management and Order Processing Functions

With its expertise on Dynamics CRM, Cygnet delivered a solution to the client who is a leading Door installation services provider and consultant company based in USA. As the client’s business was run manually, it faced challenges like ineffective communication, mismanagement of customers and orders, irregular supply cycles and servicing functions which disrupted the operations of client’s geographically dispersed business.

Client approached Cygnet to develop a solution which could manage all business functions fulfilling the following concerns and requirements:
  • Complete automation of business processes with improved collaboration and co-ordination of sales, services, orders and supply activities to enhance customer order and services management
  • Standard platform to act as a centralized repository of all information and a medium to locate transactions details of all branches
  • Eliminate manual process of order entry and circulation of spreadsheets among various sales and project managers which was time consuming and prone to errors
  • Streamline materials receipts and processing activities which was lengthy and expensive due to mismanagement of suppliers and installers
Dynamics CRM Solution Offered to Doors Installation Company
Cygnet stepped ahead and developed a solution on Dynamics CRM which overcame all the challenges of client’s business in the following way:
  • Cygnet chose Dynamics CRM cloud based technology to develop and deploy the solution as per client’s business workflow. This provided instant mobility and 24/7 access to business data to every member
  • Created a centralized system which allowed members to view information and check data on measurements and installation schedules. This made the communication and co-ordination more clear between sales and services team
  • Developed an automated background function which was scheduled to run on regular intervals for creating opportunities for customer orders in MS Dynamics CRM. This fulfilled the order to delivery cycle in less time and streamlined the whole workflow
  • Implemented custom workflow to assign orders to relevant consultant, supplier and installer which notified each person for the upcoming process. This saved a lot of follow-up time for all departments involved in processing customer orders including shipping and services department
Devising above solutions on Dynamics CRM , Cygnet imparted huge productivity, flexibility and security to client’s business which streamlined and automated its complete customer management and order processing activities.

Looking at the solution addressing all concerns, the client expressed deep gratitude to Cygnet’s CRM team and hoped for developing long term association with Cygnet. The team is very happy to have resolved client's issue as per his expectations and is looking forward to fulfill such challenging work in future for all its prospective clients.

If you want to create a solution for your business requirements, Cygnet will be happy to assist you with its proficiency on Microsoft Dynamics CRM.

Pros and Cons of BYOD Policy

The concept of BYOD ‘Bring Your Own Device’ is gaining momentum in today’s’ IT era. It is a policy where companies allow employees to bring their own devices like laptops, smart phones, iPads, and tablets to workplace. In other words, companies allow employees to use or work on their own devices instead on devices issued by companies.

BYOD policy is being implemented in many companies nowadays. According to statistics compiled by Gartner and Forrester, 90% of companies will offer BYOD policy by 2014.

BYOD means employees can consolidate their professional data on their favorite hand-picked device and carry just one device for personal and professional life streamlining their communication and enhancing their experience.

The policy of Bring Your Own Device constitutes various advantages and limitations which apply to both employees and organizations. The first and biggest advantage is that employees can use the devices they love. With this, they get autonomy to decide which device or app would be most suitable for performing the job. This infuses positive morale in employees and a sense of satisfaction among them.
 Bring Your Own Device Image Credit:
On the company's front, BYOD benefits by saving a lot of cost in terms of hardware, data and voice services, maintenance and other associated expenses which gets shifted towards user or employee. Moreover, companies can get the benefits of latest features and cutting edge technologies by allowing users to use their personal high-tech devices. 

User/employees also do not need to wait for slow technology refresh and upgrade cycles at organizations. Overall with these benefits, BYOD collaborates effectively and efficiently with company's work culture and gets the job done whenever, wherever without compromising or delaying the work.

But with these positives of empowerment and freedom comes a trade off in terms of disadvantages for company's IT department. By embracing BYOD, companies lose control over the IT hardware and its usage. Moreover, the personal devices of employees are not secured and protected which means, all the company's data and information are let out and circulate outside company's network.

Also employees' devices requires configuration of company's network or wifi, VPN, email, contacts, and needs sharing of company's internal policies, passwords and other confidential information which trigger threats of data misuse, theft and loss. There is also an issue of compliance and range of acceptable usage which needs to be fixed by every company. Also in the event of employee leaving the organization, segregating and retrieving company's information can be a problem.

All these disadvantages wash off the real benefits if they are not considered or addressed well before embracing Bring Your Own Device policy in the organization system. Thus every company to get complete benefits of BYOD policy should first settle all the issues and disadvantages by following some practices like
  • Specifying the device usage criteria
  • Restricting access to certain information and applications
  • Applying security password in each layer of organization network system
  • Approving only specific devices
  • Monitoring user's activity
  • Disabling automatic sync of data
  • Keeping backup of employees work
  • Developing IT support and device management services
All the above points help if companies are deliberating on decision of embracing BYOD policy in their work culture. With a proper thought-out process and addressing disadvantages correctly, companies can avail the real benefits of BYOD policy.